Cancelling or rescheduling under 24 hours before the appointment (or ‘no shows’) will result in a cancellation fee (50% of the service) being charged. The fee must be paid before you can rebook.
Please note: Cancelling and rescheduling can be done via the link in your confirmation of appointment/reminder email or by logging in to the online booking system via our website.
A patch test is recommended for new clients to check for allergies at least 24 hours before the following treatments: Eyelash extensions, LVL lash lift, eyelash/eyebrow tinting and brow lamination. A disclaimer must be signed if you choose to opt-out of a patch test. If pregnant a patch test is compulsory.
Please bear in mind that, on rare occasions, the results may not always be accurate and an allergic reaction may still occur, even if the results were negative. We advise you to book your treatment a few days before an important event, in case of an allergic reaction.
If after your appointment, you experience any discomfort, itchiness or redness in the eye area, please get in touch with us for advice and also refer to your GP immediately. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.
Please make sure your lashes are clean and free from eye make-up before your appointment. If your lashes need to be cleaned during your appointment time, this will reduce the time available for the application of new lashes. It may also mean that your lashes do not last as long if there is make-up residue remaining on your lashes.
We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.
Book with confidence knowing each treatment is 100 per cent guaranteed within the first 7 days of your appointment or we will fix it. Conditions: You must have followed aftercare instructions and you must contact us within 7 days of your last appointment. If you contact us after 7 days has passed, we cannot be held responsible for any issues and your next treatment will be charged at full price.